just to get another 2nd hand unit that may look slightly better. I am not sure what else to do here, I am simply asking for a partial refund, which could be money, credit, plugins or whatever because I am not planning to send the device back to California and incur the additional shipping charges (back and forth) and more duties and taxes etc. Also Reverb decided they couldn't support my claim either because I had bought the item in the US and then forwarded it to Bangkok, Thailand.

UAD had stopped responding, possibly because they didn't like what I had to say. So then I complained on Reverb and opened a ticket directly on the UAD website and there was a bit of back and forth for about a week or so and then all communication stopped. I basically paid $ 1,599.00 for a device that could in fact be almost 2 years old, it's just too much money for something that old. All the images of the item in the listing were stock photos of a new Apollo X4, unit even though Reverb requires sellers to post photos of the actual unit and highlight any damage that the item may have, so that potential buyers are aware of the condition the item is in. In any case it became pretty clear to me that this was in fact a year old (if not older) 2nd hand unit that was repaired or something then dumped back into its old beat up box and passed of as Refurbished/NEW/B-Stock on the Reverb website. Then after hooking it up and downloading the software I noticed my unit was paired with an Apollo Twin MK II, according to the hardware configuration in Luna/Console, I can delete the Twin, but it comes back every time I restart the software (I don't own an Apollo Twin). And then along the away I also discovered a tiny chip on the jogwheel and some scuffing,on the right side of the unit as well.

I received the unit a few weeks ago (I am based in Bangkok, Thailand) and I immediately noticed the box and 'picture frame' inside the box as well as the box containing the adapter looked very used, pretty beat up is more accurate I would say. I recently purchased a Universal Audio Apollo x4 QUAD Thunderbolt 3 Audio Interface (Refurbished/New) on directly from Universal Audio. Universal Audio sells 2nd hand unit as NEW (Refurbished)

Universal audio scotts valley